Company Policies

Terms of Use

Shipping Policies

Return & Exchange Policies

Privacy Policies

Referral program terms and agreements

Terms of Use

This website is operated by Zartoo. All inquiries may be directed to:

Customer Service Department

Your use of this website is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the website.

These Terms and Conditions May Change

Zartoo reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the Website following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this website.

Copyright Notice

All of the Content you see on this website, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text, are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Zartoo, one of its affiliates or by third parties who have licensed their materials to Zartoo. The entire Content of the website is copyrighted as a collective work under U.S. copyright laws, and Zartoo owns a copyright in the selection, coordination, arrangement and enhancement of the Content. The Content of the website, and the site as a whole, are intended solely for personal, noncommercial use by the users of our site. You may download, print and store selected portions of the Content, provided you (1) only use these copies of the Content for your own personal, non-commercial use, (2) do not copy or post the Content on any network computer or broadcast the Content in any media, and (3) do not modify or alter the Content in any way, or delete or change any copyright or trademark notice. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. Zartoo reserves complete title and full intellectual property rights in any Content you download from this website. Selling ANY products from Zartoo on Ebay is strictly prohibited. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining written permission from Zartoo.


We welcome your comments regarding the website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, "Comments") sent to shall be and remain the exclusive property of Zartoo. Your submission of any such Comments shall constitute an assignment to Zartoo of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Zartoo will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

Risk of loss

All items purchased from Zartoo are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.


As is common with natural products, individual pieces of the same species change color differently. Within each wood species there is a range of color. For example, hard Maple has a wide range of color variability, from the creamy white sapwood to the dark black or brown tones in the heartwood. There is no such thing as "color match" in real wood products for the obvious reason that no two pieces of wood products are exactly the same; it is impossible to match color!

Wood changes in color over time as the species ages, either from exposure to light or as it naturally oxidizes over time. Certain species show very little color change over time, while some species have an extreme degree of color change.

Color perceptions change from individual to individual, as almost everyone sees color differently.

We have done our best to display, as accurately as possible, the colors of the products shown on this website. However, due to above reasons, we cannot guarantee that the product you receive will be an exact match to what is being displayed on our product description page.

Due to their natural characteristics, the solid wood/horn products will not be the same as each other. They each have individual colors and textures, even within samples from the same species.

Our displays are as accurate as possible to show you the colors and texture of our products. However, we still cannot 100% guarantee that the product you receive will be the exactly the same as we show on our website. We apologize for this in advance, and for any inconvenience these variations bring you.

Color fade/dye:

Some products will experience significant color-fading in certain scenarios, such as letting a Dyed comb rest in water, or if wood/horn products are left in a moist and/or wet environment, exposed to sunlight, or placed close to fire for long periods of time.

Dyed comb:

If a dyed comb is getting wet, it is highly possible the color will bleed to items that the comb touches. Please pay careful attention during use!


The prices displayed on this site and the catalogue are quoted in U.S. Dollars and are valid and effective only in the United States. Prices are subject to change without prior notice.


Please consider English as our official language.

We also provide Simplified Chinese translation for the reason that our products are from China, please use Chinese as your own choice, if there is any conflict between English and Chinese translation, please use English as your main resource of information.

Inaccuracy Disclaimer

From time to time there may be information on our website or in our catalog that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Zartoo reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

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Shipping Policies

We can ship to virtually any address in the world.

Calculating Cost

We offer several services from USPS and FedEx. The shipping cost is determined by the weight and size of the package of the order, chosen shipping method, shipping origin and shipping destination. This will be calculated when you checkout your shopping cart.

Delivery Time

The delivery time varies with the chosen shipping method. The available shipping methods depend on the products purchased, availability of the products at the respective warehouses and shipping destination. Based on these factors, the website will automatically determine the shipping methods available. This will be shown in the Shipping section of the checkout process.

In case of shipping time estimation is provided, it is provided by shipping carrier, please use it as reference, ZarToo is not responsible for any delay of the shipment.

International custom duties

Please note: Shipping costs are not landed costs. Customers are responsible for any applicable duties, taxes or fees imposed by their country or the carrier on their behalf to get the package through customs.

Package Tracking

All US shipments are track-able regardless of the shipping method you select.

For International shipment, tracking might or might not be available based on the option customers select, currently three options are available:

1. First-Class International Mail (cheapest option, relatively slow on delivery time, NO tracking)
2. Priority International Mail (more expensive, faster, No Tracking)
3. Express International Mail (most expensive, fastest, Tracking is availabe)

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Return & Exchange:

If you are not 100% satisfied with your purchase for any reason, you may return it within 30 days of the ship date. For damaged or defective items please contact For all other returns please ship the order back to us and include a copy of the invoice or a letter with the invoice number on it. Please state the reason for the return.

It usually takes one to two business days for us to process your refund (minus shipping) once we receive it. The refund will usually show up on your original payment statement within three business days after that.

For exchanges, the process is the same.

You can choose any carrier in returning your package and be responsible for shipping charges.

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Privacy Policy - Your Privacy Rights


This Privacy Policy describes the personally identifiable information that Zartoo. ("we") collects through our website located at (the "Site") and how we use that information. Please note that this Privacy Policy applies solely to our online information-gathering and dissemination practices in connection with the Site, and does not apply to any of our practices conducted offline. If you have any questions or comments about this Privacy Policy or our practices regarding your personally identifiable information, please contact us via e-mail.

Information Secure Under Lock and Key

We take all reasonable steps to protect our customers' personal information against loss, misuse, and alteration. We use encryption technology whenever receiving and transferring your personal information on our site. When you make a purchase online, either a solid key or a locked padlock icon will appear either in the lower right or upper part around URL bar of your browser window(NOTE: Depends on which browser you are using, the location of the key or icon could be different). This icon indicates that your transaction session is secured through Secure Sockets Layer (SSL). If one of these icons does not appear, please contact us at to complete your purchase.

Information Sharing

We will NOT share your information with ANY third party.

Remove Your Name From Our Lists At Any Time

To delete your name from the Zartoo email mailing list, please login your account to do so. To request to have your name removed from the catalog mailing list, simply contact us. Please provide your full name, mailing address, email address, and phone number. We appreciate your patience as it may take up to two to four weeks to process your request from the date of receipt. When you make subsequent purchases at Zartoo, you may provide contact information for customer service only and request that your name not be forwarded to either mailing list.


Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link in the footer menu. Or you can email us at:

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Terms and Policies of Referral Program

To become a member of the ZarToo referral program, you must agree to the following terms and policies.

  1. You must sign up with ZarToo to become a member of this referral program.

  2. Your application must approved by ZarToo before your membership becomes effective. ZarToo reserves the right to accept or reject any membership applications.

  3. Your actions of referring ZarToo products and services to referred individuals shall comply with all laws, including those that govern email marketing and anti-spam laws.

  4. ZarToo reserves the right to accept or reject any purchases from prospective customers who are referred by you.

  5. In case a purchase from a referred customer is rejected, the benefits stated in this program to both the customer and yourself become void.

  6. You shall not make any promises in name of ZarToo to the prospective referred individuals in terms of price, quality, delivery, warranty, policy or any other product and service related setting. The referred individuals shall solely rely on ZarToo provided information through ZarToo official channels and ZarToo reserves all rights to change any of those terms at any time without notice.

  7. You or ZarToo may terminate this referral relationship at any time. You are only entitled to program benefits during the time you are a the member of this program, as approved by ZarToo.

  8. ZarToo reserves the right to change the contents of this referral program and/or terminate this referral program at any time without notification.

  9. ZarToo will not be liable for any indirect, special or consequential damages arising in connection to this referral program. ZarToo's liability arising with respect to this referral program will not exceed the total referral fees payable to you.

  10. ZarToo does not express or imply warranties or representations with respect to this referral program.

  11. ZarToo does not make any representation that the operation of the service will be uninterrupted or error-free, and ZarToo will not be liable for the consequences of any interruptions or errors.

These terms above will begin upon your signup with this referral program and will end when your membership is terminated either by you or ZarToo. The terms of this agreement may be modified by ZarToo at any time. If any modification to the terms is unacceptable to you, the only choice you have is to terminate your membership of this referral program. Your continuing participation in the program will constitute your acceptance of any change.

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